We are as passionate about customer satisfaction as we are about making chocolate. We love you as much as we love chocolate so we ensure that your order is guaranteed to arrive in perfect condition, no matter the weather, containing the elegant packaging and fine chocolate that we are known for. If, for any reason, you are not completely satisfied, simply contact us to return your order for a prompt replacement, refund, or exchange.

You may return unopened items within thirty days of delivery for a full refund, with the exception of truffles (also known as water ganaches) which may be returned within ten days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within ten working days of us receiveing the returned item, however, in many cases you will receive a refund more quickly.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

UK Shipping
Free delivery over £40
Next Day (Mon-Fri) £7.80
1st Class £4.90
2nd Class £4.50

EU Shipping
£30 per delivery

USA Shipping
Up to £20 - £26.20
Up to £20 - £26.20
Up to £50 - £33.00
Over £50 - £40.00

ROW inc Canada/NZ/AUS Shipping
Up to £20 - £26.20
Up to £50 - £33.00
Over £50 - £40.00

We ship to virtually any address in the world. Note that there are restrictions on some products for some countries. Please check your import laws.

When you place an order, we aim to dispatch your goods within 1-2 working days using the shipping options you choose. Depending on the shipping method you opt for, delivery date estimates may appear on the shipping quotes page.

Undelivered Items
Should your order not be delivered, you will have 14 days from notice of dispatch to contact us to investigate where your delivery is and resolve or replace.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to send us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!